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5010 is here!
You may have noticed as you’ve called in over the past month that our phone lines have been really busy. Where you were able to get straight through to support in the fall, now you are finding yourself back up at the front desk to leave a message. As much as you are concerned about 5010, ICD-10, Medicare payments, stimulus payments etc., we are concerned about each and every one of the thousands of you. We appreciate your patience as we all (customers, vendors, clearinghouses and payors) work to migrate claims over to the 5010 format. We are furiously returning calls as quickly as possible. We are working very closely with BCBSM here in Michigan and with many other clearing houses around the country to work through the many items that come up daily as everyone makes the 5010 switch.