Q. Why didn’t my claim Autopost?

Q. Why didn’t my claim Autopost?

A. The top reasons why your claim may not have AutoPosted are as follows:

• You may get an 835 reports for claims sent on paper as well as for claims sent electronically, but in order for a payment to Autopost in THOMAS, the claim must have been sent electronically. You can tell by looking at your 835 if a claim was sent on paper, because there will be NO account or claim number listed for that claim.
• The 835 data itself could have a discrepancy in the dollar amount. If the amounts in the file contradict one another, THOMAS does not know what to do and will not post either amount. This is generally shown on the exception report as “Patient Liability Discrepancy”.
• Your claim may already be paid! THOMAS will not post an insurance payment twice.
• If your 835 is old, it may not load into THOMAS. To avoid this problem, make sure that you post your check as soon as possible, after you receive payment.
• THOMAS will not Autopost a claim that has a payment amount of zero.