It appears that Microsoft did some updating and it is causing many of you problems. Clients running Microsoft Security Essentials might have your eTHOMAS icon missing or you are getting a message when trying to start eTHOMAS saying "Can't Run eTHOMAS". The problems seems to be that MS Security Essentials is quarantining your program as a virus. The support lines are being swamped. To get back up and running we have created a step-by-step document for you that will allow you to exclude eTHOMAS' eclient from the antivirus program.
Download the pdf here.
If you are still having problems after, please call in and we'll get to you as soon as possible.
No comments:
Post a Comment