GS Hosting Clients- Server Upgrades Scheduled for Next Week!

Dear Genius Solutions Inc. Hosting Customers,

Genius Solutions will be performing a network upgrade on

THURSDAY APRIL 30th from 7:00PM - 11:30PM ET.

A connection interruption will occur during this time. A network maintenance period will immediately follow which may include intermittent slowness for a while. Please plan accordingly.

Our next network maintenance period will be:

SUNDAY MAY 3rd from 5PM-11PM ET.

We apologize for the interruption in service. If you have any questions, please contact our Genius Support Team at 586-751-9080 or email support23@geniussolutions.com.

In case of any after business hours emergency situations such as connectivity failure or application failure that completely prevent you from utilizing our service, please contact us at GSHostingEmergency@geniussolutions.com.

Thank-you for being a valued Genius Solutions, Inc. customer. We are committed to your success.

Sincerely,
Genius Solutions Teamhttp://www.geniussolutions.com
support23@geniussolutions.com

The Best In-Office Distance Add-Ons (infographic)

Our Monthly Genius Conference Call for April 2020

Genius April Conference Call

April 10th 10 -11 am EST

Grab your magic brew and join us for our monthly conference call.

The April topics are:

• Applying for a Medicare Loan
• New Support Hours for Genius Solutions 8am-5pm M-F
• support23@geniussolutions.com
• Leave your cell number for us to reach you
• Telehealth options are available (Backline-Click Here for more info)
• Credit Card options for patient payments in eTHOMAS are available (InstaMed-Click Here for more info)
• Working from home: VPN, RDP, LogmeIn
• Ask your Genius Team (Q & A)
• Final comments

Join us here!
Click Here for how to access, enjoy, and participate on the call with us.

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Thanks for being a Genius client and letting us serve you.

Sincerely,
— Genius Solutions, Inc.

DrFirst "Backline" Telemedicine Webinar Follow-up

We hope this email finds you and your colleagues and families in good health.

Last month DrFirst hosted a partner webinar focused on their telehealth care platform Backline and its much needed capabilities.

We’re sorry if you were not able to join us for the webinar session, we can but imagine how busy and overwhelmed you must be. We still wanted to make sure you were up to date with our most current office "help" offering- Backline by DrFirst. Backline is our telehealth partner product which offers your office easy, secure, flexible telemedicine options, which has suddenly become essential healthcare tool.

Click here to see a desktop demo.

Genius Solutions' Coronavirus (COVID-19): April 2020 Update

Genius Solutions' Special Bulletin:
Coronavirus (COVID-19): April 2020

Dear Genius Solutions Inc. Customer,

We at Genius Solutions, Inc. want to update all of our customers as to the operations of Genius Solutions, Inc. during the Coronavirus (COVID-19) pandemic. Here's an update on what you need to know right now:

• Our top priority is the health of team members, clients and partners.
• We continue to operate a fully staffed Support and Development operation with our all-remote workforce. We have not had any issues regarding support services being impacted as a result of this change.
• We continue to process all patient statements that our customers submit to us for printing and mailing.
• We do not anticipate any disruptions to our ability to continue to serve our customers or provide any change in the service levels you have come to expect from us.
• We are offering a HIPAA compliant Telehealth software package, Backline, via our DrFirst Partner that meets the needed requirements for billing Telehealth visits. Please contact our Sales Department for more information or questions or Click here to see a desktop demo. or Here to download the Backline Brochure PDF
• Here is a helpful billing guide posted by AAP.org regarding billing codes for Telehealth services. You may also use cms.gov for helpful information.
• We continue to provide on-line training services for existing and new customers for any software or service we provide.

We will continue to keep you updated with any relevant information regarding our response to COVID-19. We also welcome your feedback into ways we can help you during this time. Please feel free to reach out to us at 586-751-9080 with any questions or concerns.

Thank-you for being a valued Genius Solutions, Inc. customer. We are committed to your success.

Sincerely,
Kevin Anderson, Vice President


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Thanks for being a Genius client and letting us serve you.


Sincerely,
— Genius Solutions, Inc.