Genius Solutions' Coronavirus (COVID-19): April 2020 Update

Genius Solutions' Special Bulletin:
Coronavirus (COVID-19): April 2020

Dear Genius Solutions Inc. Customer,

We at Genius Solutions, Inc. want to update all of our customers as to the operations of Genius Solutions, Inc. during the Coronavirus (COVID-19) pandemic. Here's an update on what you need to know right now:

• Our top priority is the health of team members, clients and partners.
• We continue to operate a fully staffed Support and Development operation with our all-remote workforce. We have not had any issues regarding support services being impacted as a result of this change.
• We continue to process all patient statements that our customers submit to us for printing and mailing.
• We do not anticipate any disruptions to our ability to continue to serve our customers or provide any change in the service levels you have come to expect from us.
• We are offering a HIPAA compliant Telehealth software package, Backline, via our DrFirst Partner that meets the needed requirements for billing Telehealth visits. Please contact our Sales Department for more information or questions or Click here to see a desktop demo. or Here to download the Backline Brochure PDF
• Here is a helpful billing guide posted by AAP.org regarding billing codes for Telehealth services. You may also use cms.gov for helpful information.
• We continue to provide on-line training services for existing and new customers for any software or service we provide.

We will continue to keep you updated with any relevant information regarding our response to COVID-19. We also welcome your feedback into ways we can help you during this time. Please feel free to reach out to us at 586-751-9080 with any questions or concerns.

Thank-you for being a valued Genius Solutions, Inc. customer. We are committed to your success.

Sincerely,
Kevin Anderson, Vice President


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Thanks for being a Genius client and letting us serve you.


Sincerely,
— Genius Solutions, Inc.