NGS sent an email today about the discontinuation of paper vouchers for new providers or providers that re-enroll (which Medicare normally requires annually). Most Medicare contractors follow NGS within months of NGS changes.
Attention Medicare Providers that National Government Services (NGSMedicare) announced that as of May 13, 2019, any new provider or any providers that change information with NGSMedicare, will no longer have the options of receiving paper vouchers.
If you are currently receiving paper vouchers, you should begin working with your clearinghouse to ensure that you will have no interruptions in receiving your vouchers. Your clearinghouse may have a registration process that needs to be completed prior to you being able to receive the 835’s.
Delays in receiving vouchers can affect your ability to post payments and properly bill a secondary insurance or patients.
If you bill a Medicare contractor other than NGS and receive a paper voucher, watch your vouchers to verify that your contractor is not in the process of making similar changes.