Dear Genius Solutions Inc. Customer,
We at Genius Solutions, Inc. want all of our customers to know that we are monitoring the corona virus (COVID-19) situation closely, keeping those who are affected in our thoughts, and are committed to upholding the highest standards of client service during these trying times. Here’s what you need to know right now:
We at Genius Solutions, Inc. want all of our customers to know that we are monitoring the corona virus (COVID-19) situation closely, keeping those who are affected in our thoughts, and are committed to upholding the highest standards of client service during these trying times. Here’s what you need to know right now:
- Our top priority is the health of team members, clients, and partners.
- One of the many benefits of operating a technology-based operation is that we have the technology, infrastructure and security protocols in place to be able to uphold our services at all times, including a temporary all-remote workforce if needed. We have not had any impact to our offices at this time, but if we do limit travel and shift resources to remote work, we will be prepared to seamlessly support your operation just as we do today.
- We do not anticipate any disruptions to our business or change in the service levels you have come to expect from us.
- CMS has indicated that a corona virus (COVID-19) CPT code is being added and can be used on April 1, 2020. CMS is recommending holding claims until that date. A couple of helpful links are listed below:
Most of our services, including support and training are already performed on-line with our customers, at this time we have shifted to all training services being on-line. If you currently have in-person training scheduled with any member of our team, we will be working with you to re-schedule to an on-line training in its place.
We will continue to keep you updated with any relevant information regarding our response to COVID-19. We also welcome your feedback into ways we can help you during this time. Please feel free to reach out to us at 586-751-9080 with any questions or concerns.
Thank you for being a valued Genius Solutions, Inc. customer. We are committed to your success.
Sincerely,
Kevin Anderson, Vice President
Thanks for being a Genius client and letting us serve you.
Sincerely,
— Genius Solutions, Inc.
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